Refund policy
Return Window
Cardiora accepts returns within 30 days from the date of delivery. This return window is Cardiora's own policy. Please note that most online sales in the United States are not subject to a statutory cooling-off period, so this 30-day window represents our commitment to customer satisfaction.
The return period begins on the delivery date confirmed by the shipping carrier. Return requests submitted after the 30-day window has expired may no longer qualify for refunds, exchanges, or store credit. We encourage customers to inspect all products immediately upon delivery to verify functionality, condition, and satisfaction.
Eligibility and Condition Requirements
To qualify for a return, products must meet the following conditions:
- The item must be returned within 30 days from the delivery date
- Products should remain in their original, unused condition whenever possible
- Original packaging, tags, labels, manuals, accessories, inserts, warranty materials, and all included components should be included
- Products must be free from signs of misuse, neglect, accidental damage, unauthorized modifications, excessive wear, or improper handling
- Items with missing components or incomplete packaging may not qualify for a full refund
Cardiora reserves the right to inspect all returned products before approving refunds, exchanges, replacements, or store credit. Products that do not meet our return eligibility criteria may be returned to the customer or subject to a partial refund.
How to Initiate a Return
To start a return, please contact our customer support team using any of the following methods:
Email: content@cardiora.shop
Phone: 4724342326
Contact Page: https://cardiora.myshopify.com/pages/contact
When contacting us, please provide the following information to expedite your return request:
- Your order number
- The name and description of the item(s) you wish to return
- The reason for the return
- Photographs of the product and packaging (if applicable, especially for damaged or defective items)
- Your preferred resolution (refund, exchange, or store credit)
Once we receive and review your return request, our customer support team will provide detailed instructions, including the return shipping address and any additional steps required to complete your return.
Return Shipping
Customers located within the United States are eligible for free return shipping on approved returns. Once your return request has been reviewed and approved, Cardiora will provide a prepaid return shipping label or detailed return instructions via email. Please follow all instructions carefully to maintain eligibility for free return shipping.
Returns should be sent to the address provided by our customer support team in your return authorization. Do not return items without first contacting us and receiving return authorization, as unauthorized returns may not be processed.
Important: Failure to use the approved return shipping method or return address provided by Cardiora may affect processing times, eligibility, and refund approval.
Refund Method and Timing
Once your returned item is received and inspected at our facility, we will send you an email notification confirming receipt. Our team will review the return to verify that it meets our eligibility requirements.
If your return is approved, your refund will be processed and automatically applied to your original method of payment. Refunds are typically issued within 5–10 business days after we receive and inspect the returned product. Please note that depending on your bank or credit card company, it may take an additional 5–10 business days for the refund to appear in your account.
Refunds will be issued in US dollars (USD) to the original payment method used at the time of purchase. Cardiora does not issue refunds in the form of cash or check.
If your return is not approved due to condition issues, missing components, or failure to meet eligibility criteria, we will contact you to discuss available options, which may include returning the item to you or issuing a partial refund.
Restocking Fees
Cardiora does not charge restocking fees on approved returns submitted within the eligible 30-day return period. Customers returning qualifying products will not be required to pay additional handling, restocking, or processing fees. Our goal is to provide a transparent and customer-friendly return experience.
Exchanges
If you would like to exchange an item for a different size, color, model, or variation, please contact our customer support team at content@cardiora.shop or 4724342326. Exchanges are subject to product availability.
To process an exchange, we recommend initiating a return for the original item and placing a new order for the desired product. This ensures faster processing and avoids delays due to inventory availability. If you prefer a direct exchange, our support team will work with you to arrange the exchange based on current stock levels.
Exchanges for items of equal or lesser value will not incur additional charges. If the replacement item is of greater value, you will be responsible for paying the difference. Shipping for approved exchanges within the United States is free.
Non-Returnable Items
While Cardiora strives to accommodate return requests, certain items may not be eligible for return due to health, safety, hygiene, or legal reasons. Non-returnable items may include, but are not limited to:
- Products marked as "final sale," "non-returnable," or "clearance" on the product page at the time of purchase
- Personalized, customized, or made-to-order items
- Items that have been opened, used, or altered in a way that affects their resale value
- Perishable goods
- Intimate or sanitary goods
- Downloadable software or digital products
- Gift cards or promotional certificates
If you have questions about whether a specific item is eligible for return, please contact our customer support team before making your purchase.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, malfunctioning, incomplete, or incorrect product, please contact Cardiora immediately after delivery. We take product quality and order accuracy very seriously and will work quickly to resolve the issue.
When reporting a damaged, defective, or incorrect item, please provide:
- Your order number
- A detailed description of the issue
- Clear photographs of the product, packaging, shipping label, and any visible damage or defects
After reviewing your claim, our support team will determine the appropriate resolution, which may include:
- A full refund
- A replacement product at no additional cost
- An exchange for a different item
- Store credit
- A partial refund (in cases of minor damage or missing non-essential components)
Important: Customers will not be charged for return shipping when returning damaged, defective, or incorrect items. Cardiora will provide a prepaid return label or arrange for pickup at no cost to the customer.
Prompt reporting of damaged or defective products allows our support team to investigate fulfillment and shipping issues efficiently and prevent future occurrences.
Order Cancellation
Customers may request to cancel an order before it has been shipped. To request a cancellation, please contact Cardiora immediately at content@cardiora.shop or 4724342326 with your order number.
If your order has not yet been processed or shipped, we will cancel the order and issue a full refund to your original payment method within 5–10 business days.
If your order has already been shipped, it cannot be canceled. In this case, you may refuse delivery or follow our standard return process once you receive the item. Orders delivered within the United States typically arrive within 3–5 business days from the date of shipment.
Once a cancellation is confirmed, you will receive an email notification with details regarding your refund.
Lost or Missing Packages
If your order has not arrived within the expected delivery timeframe of 3–5 business days, please contact Cardiora at content@cardiora.shop or 4724342326. We will work with the shipping carrier to locate your package and resolve the issue.
If the package is confirmed lost by the carrier, Cardiora will offer a replacement shipment or a full refund at no additional cost to you. We ask that customers allow adequate time for delivery and contact us promptly if an issue arises.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at the time of checkout. If an order is returned to Cardiora due to an incorrect, incomplete, or undeliverable address provided by the customer, we will contact you to arrange reshipment.
Reshipment to a corrected address may be subject to additional shipping charges if the original delivery failure was due to customer error. Please double-check your shipping information before completing your purchase to avoid delays.
Contact Information
For all return, refund, exchange, or order-related inquiries, please contact Cardiora using the information below:
Store Name: Cardiora
Email: content@cardiora.shop
Phone: 4724342326
Mailing Address: 1900 G St, Sparks, NV 89431, United States
Website: cardiora.myshopify.com
Our customer support team is committed to resolving return and refund requests promptly and professionally. We strive to respond to all inquiries within one business day.
Changes to This Policy
Cardiora reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. We encourage customers to review this policy periodically to stay informed of our current return and refund procedures.
Your continued use of our website and placement of orders after any changes to this policy constitutes acceptance of the revised terms.
Governing Law
This Return and Refund Policy is governed by and construed in accordance with the laws of the State of Nevada and applicable federal laws of the United States. Any disputes arising from returns, refunds, or related matters will be subject to the exclusive jurisdiction of the courts located in Nevada.
Customer Rights Under State Law
Customers may have additional rights under applicable state consumer protection laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) where applicable. Nothing in this Return and Refund Policy limits or waives any statutory rights provided to customers under federal or state law.
For questions regarding your rights under state or federal law, please consult with a qualified attorney or contact your state consumer protection agency.